Announcement: Remitano Customer Bill of Rights

In order to affirm the goal of improving service quality and ensuring customer satisfaction as our development motivation, Remitano officially announces our customer bill of rights as below:

Remitano customer bill of rights

These 7 rights are built based on the needs and aspirations of the client during their trading process.

At Remitano, customers have the rights as below:

1. Right to safety:

• Be protected with their own personal information, we strictly prohibit the act of finding unreasonable customer information, or unrelated to the tasks from our employees.
• Be respected in communication, we prohibit the use of language that threatens our customers.
• Be safe in trading, protecting user assets against fraud and scam activities.

2. Right to be informed:

• Asking for a complete and clear explanation of all Remitano’s products and services.
• Asking for details of all transactions.
• The support staff always understands the products and problems of the customers. Their goal is to provide the most accurate and complete information to customers.

3. Right to choose:

• Trading in comfort, without pressure.

4. Right to be heard:

• Building and contributing ideas to improve the products and functions of the floor.

5. Right to satisfaction of basic needs:

• Providing prompt service, because we respect our client’s time.
• Getting a refund if the product or service is not as committed.
• Always be treated politely and professionally.

6. Right to be compensated:

• If disputes occur, it will be promptly dealt with and responded on a fair basis to all customers.
• If the error affects the interests of the customer, there will be satisfactory compensation with the loss of the customer

7. The right to understand how to use the product:

• Be provided with the necessary knowledge and skills to make a suitable investment decision
• Be shared knowledge and feedback from the user community

The above rights are applied to all customers who have been using Remitano's services, including P2P products, Invest feature, Swap feature, Wholesale channels, etc. ..

All employees, regardless of rank, who are working for Remitano are obligated to meet these rights of the customers.

Why do customers need to know and understand these rights?

Financial investment is always a high-risk area, especially for the cryptocurrency market which is still new and has not yet received full recognition from regulators and governments. Therefore, finding a reputable exchange is always a top priority for investors.

Along with that, understanding your rights in the process of cryptocurrencies trading is an extremely important factor. This not only helps investors to understand their rights but also has a sense of exchange’s duty. From there, the two parties can avoid unnecessary misunderstandings and disputes.

Remitano's promise to its customers

Up to now, Remitano is one of the few companies that makes commitments on the interests of customers. In fact, this confirms the responsibility and serious effort of the Exchange to ensure the benefits of users during the transaction.

On a broader scale, for the entire crypto community, Remitano hopes that declaring these rights will help improve the awareness of service quality, transparency and accountability for customers in each product in the cryptocurrency market.

For Remitano customers, have you read and fully understood these rights? Share your thoughts in the comments below!

“Every improvement contributing to your outstanding experience is our daily motivation.”- Remitano