Dear Remitano users,
Your security is our utmost priority as we always strive to maintain the highest standards of quality on Remitano platform. By far, we guarantee that your assets are still fully protected and will not be subjected to any unexpected losses.
On September 14, 2023, our Security Management team discovered a data breach from
a third-party source that had compromised some of our sensitive information. As a result, a small amount of funds from the exchange's hot wallets were transferred to suspicious wallet addresses through unauthorized withdrawal transactions.
Immediately upon detecting the breach, we have taken decisive actions to mitigate impacts on our users. In response to this unfortunate situation, a specialized investigation team was promptly established to thoroughly examine the incident and fully enhance our overall security infrastructure to prevent any further occurrences. We understand the seriousness of this matter and we want to assure you that Remitano is actively taking steps to address all security concerns and rectify the situation.
As of now, Remitano ensures that users’ assets have NOT been and will NOT be affected by this incident. We are working tirelessly to uphold our commitment to ensuring the security and protection of your crypto assets.
Currently, we are conducting essential maintenance on our coin deposit/withdrawal system. This may result in temporary delays and interruptions in coin deposits and withdrawals. We anticipate this maintenance to last for approximately 48 hours.
Please note that Bitcoin, Bitcoin Cash, and Litecoin chains are still working as normal, while other networks may experience some temporary service limitations.
In the meantime, we strongly urge you NOT to deposit to old addresses to avoid unexpected loss. For stronger protection, it is required that all users generate new deposit addresses when making a deposit order through every chain (except for BTC, BCH, LTC Chains).
We have fully opened all communication channels for your concerns. Kindly reach out to Remitano official channels:
We apologize for any inconvenience caused and truly appreciate your understanding during this time. We will keep you informed of any significant changes during this ongoing investigation. Thank you for your trust and support in Remitano.
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