Remitano commits to refund 50% of the fee on transactions that aren’t completed within 15 minutes

Starting from February 10, 2020, Remitano will officially make its commitment to standard transaction speed. Remitano is making a commitment to refund 50% of the transaction fee to the buyer (buyer) if the trade is not completed within 15 minutes. In other words, the trade is considered “delayed completion”.

What is “delayed completion”?

A trade is considered as “delayed completion” if it takes more than 15 minutes to complete, starting from the time the buyer completes payment to the seller - “Pay seller” (Step 3) until the coin is received on the system - “Receive BTC” (Step 4).

The illustration of when a trade is completed

Simply put, assume you are the buyer and the transaction takes more than 15 minutes after you have completed the payment (from the moment you press the "paid" button to the time you receive the asset in your Remitano wallet), the trade will be counted as "delayed completion".

In this case, the buyer (either the maker or taker) will be refunded 50% of the transaction fee.

The refund process for buyers

As a buyer, if you encounter delayed completion, you can completely claim your refund by following these 3 simple steps:

• Step 1: After completing the trade, please send your “trade ref” to the Remitano Support team via the chatbox on the website: remitano.com.

• Step 2: The support team will check the completed trade time, and give you feedback, if your case is eligible for a fee refund or not. (This process usually takes about 5 minutes).
• Step 3: If your eligibility for a refund is confirmed, Remitano will promptly refund 50% of your transaction fee. Kindly check your Remitano wallet to make sure the system has successfully completed the refund.

NOTE

• Non-refundable cases:

1. The buyer transferred the money through a different bank so, the seller's account was not credited promptly within 5 minutes after the transfer.
2. The buyer did not fill in the exact amount to pay, the transfer content was not exactly as instructed.
3. The buyer manually reopens the transaction which has been automatically canceled.
4. The buyer specifically asks the seller to delay the release of the transaction to avoid the fee.

• To maintain a fair system, Remitano has the complete right to refuse a refund request regarded as a fraud or deliberately delaying the trade time.
• From 20/01/2021, you can only request a refund within 72 hours from the time the transaction is completed.

With a strong and "unmatched" commitment to the cryptocurrency market, Remitano wishes to build a reputable and reliable cryptocurrency trading environment in an easy, fast, and safe way!

What are you waiting for? Visit the P2P trading platform and Wholesale to experience "lightning-fast" trading with Remitano right now!